Instantex

Privacy Policy

This Privacy Policy explains how Instantex may collect, use, store, and protect information in connection with the use of instantex.io and related services or features available through the platform.

Data processing

By using the website, you acknowledge that information may be processed as described in this Privacy Policy.

Collection Use Protection

Introduction

This Privacy Policy explains how Instantex may collect, use, store, and protect information in connection with the use of the website located at instantex.io and related services or features available through the platform.

By accessing or using the website, you acknowledge that your information may be processed as described in this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to information collected through instantex.io, including data submitted through website forms, transaction-related interfaces, support requests, technical logs, and compliance-related communications where applicable.

This Policy does not automatically apply to third-party websites, wallet providers, analytics providers, or other external services that may be linked to or integrated with the website.

2. Information We May Collect

Depending on how the website is used, Instantex may collect:

  • basic contact information submitted by the user;
  • transaction-related details;
  • wallet addresses and blockchain-related identifiers;
  • device and browser information;
  • IP address and approximate geolocation data;
  • website usage data;
  • support communication content;
  • documents or verification materials where compliance review applies.

3. How Information Is Collected

Information may be collected directly from the user, automatically through website technologies, or indirectly through service providers and technical partners involved in analytics, security, compliance, or transaction processing.

4. Why We Use Information

Instantex may use collected information to:

  • operate and maintain the website;
  • process or support transaction-related requests;
  • communicate with users;
  • respond to inquiries;
  • improve website performance and usability;
  • detect fraud, abuse, or technical misuse;
  • perform legal or compliance checks;
  • meet internal security and recordkeeping needs.

5. Analytics and Technical Data

Instantex may use cookies, analytics tools, log files, and similar technologies to understand website traffic, user behavior, device characteristics, page performance, and technical errors. This helps improve functionality, troubleshoot issues, and monitor general service quality.

6. Compliance-Related Processing

Where required, Instantex may process additional information for anti-fraud, AML, KYC, sanctions screening, or other legal and operational review purposes. This may include identity information, wallet ownership confirmation, source-of-funds documentation, or related records.

7. Sharing of Information

Instantex may share information where reasonably necessary with:

  • hosting and infrastructure providers;
  • analytics and technical support vendors;
  • compliance and fraud-prevention service providers;
  • liquidity or transaction-processing partners;
  • legal advisers, auditors, or contractors;
  • authorities or regulators where required by law.

Instantex does not sell personal information as part of ordinary website operations unless explicitly stated otherwise.

8. Data Retention

Information may be kept for as long as reasonably necessary for website operations, transaction support, compliance obligations, fraud prevention, dispute resolution, security purposes, or legal recordkeeping.

Retention periods may vary depending on the type of data and the reason it was collected.

9. Data Security

Instantex applies reasonable administrative, technical, and organizational measures intended to reduce the risk of unauthorized access, misuse, loss, alteration, or disclosure of information. However, no internet-based system can be guaranteed to be completely secure.

10. International Processing

Depending on hosting, infrastructure, analytics, compliance review, or technical partners, information may be processed in more than one country. By using instantex.io, the user understands that information may be transferred or processed outside their country of residence.

11. User Rights

Depending on applicable law, users may have rights regarding access, correction, deletion, restriction, objection, or portability of certain personal data. These rights are not absolute and may be subject to legal, security, or compliance exceptions.

12. Children’s Privacy

Instantex does not intend to knowingly collect personal information from children where such collection is prohibited by applicable law. If it becomes apparent that such information has been submitted improperly, reasonable steps may be taken to remove it where appropriate.

13. Changes to This Policy

Instantex may update this Privacy Policy from time to time. The latest version published on instantex.io will apply from the date of publication unless another date is specified.

14. Contact

Questions regarding this Privacy Policy may be submitted through the contact details published on instantex.io.